Privacy Policy

Last updated: October 12, 2025

This Privacy Policy explains how Bundlee (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use our websites, services, and communications, including WhatsApp messages.

If you have questions, contact us at support@bundlee.in.

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1) Who we are

• Legal entity: [Bundlee Digital Solutions / Your Legal Name]

• Website: https://bundlee.in

• Email: support@bundlee.in

• Postal address: [Add full address — recommended to place on Contact page if you don’t want it in the footer]

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2) What this policy covers

This policy applies to:

• Our website(s) and landing pages

• Client projects and support interactions

• Communications via email, phone, WhatsApp, and other approved channels

• Any tools or forms where we collect your information

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3) Information we collect

We collect the following categories of data:

A. You provide directly

• Contact details (name, email, phone/WhatsApp number)

• Business information (company, role, industry)

• Project details and content you submit (briefs, files, notes)

• Billing details (billing name, address, GST, limited payment metadata—payments are processed by our payment partners)

B. Collected automatically

• Device and usage data (IP address, browser, device type, pages viewed, time on page)

• Cookies or similar technologies (see Cookies section below)

• Campaign/UTM and referral data

C. From third parties (where permitted)

• Analytics and ad platforms (e.g., Google, Meta)

• Payment processors (transaction status/IDs, not full card details)

• Messaging providers (delivery/engagement status for WhatsApp or SMS)

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4) How we use your information

We use your information to:

• Provide and improve our services and websites

• Respond to enquiries, provide quotes, and deliver projects

• Send appointment confirmations, project updates, invoices/receipts, and support notifications

• Personalize content and measure performance of our marketing (where permitted)

• Maintain security, prevent fraud, and comply with legal obligations

Legal bases (where applicable): consent, performance of a contract, legitimate interests, and/or legal obligation.

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5) WhatsApp communications

We use WhatsApp (the WhatsApp Business Platform) to send service-related messages only to users who have opted in. Typical messages include:

• Consultation confirmations and reminders

• Project milestone updates and approvals

• Invoices, payment confirmations, and support notifications

How to opt in: via our website checkbox, Click-to-WhatsApp, QR code, email reply “YES,” or by messaging us first.
How to opt out: reply “STOP” in WhatsApp at any time or email support@bundlee.in.
We keep records of consent (time, method, source). Template messages are submitted for approval and follow WhatsApp policies.

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6) Sharing your information

We do not sell your personal data. We may share limited data with:

• Service providers / processors (hosting, analytics, CRM, email/WhatsApp messaging, payment processing, helpdesk) under confidentiality and data-processing terms

• Professional advisors (legal, accounting) where necessary

• Authorities where required by law or to protect rights, safety, or security
  In all cases, we share only what is necessary for the stated purpose.

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7) International transfers

Our service providers may operate globally. When we transfer data across borders, we use appropriate safeguards (e.g., contractual clauses) as required by applicable laws.

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8) Data retention

We keep personal data only for as long as needed to fulfill the purposes described in this policy, to comply with legal, tax, or accounting requirements, or to resolve disputes. WhatsApp interaction data is retained only as long as necessary for service and compliance.

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9) Your rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data

• Object to or restrict certain processing

• Withdraw consent (including WhatsApp messaging) at any time

• Port your data to another service
  To exercise these rights, email support@bundlee.in. We may need to verify your identity before responding.

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10) Cookies & analytics

We use cookies and similar technologies to operate our site, remember preferences, analyze traffic, and measure campaigns.

Types of cookies

• Essential: required for core site functionality

• Analytics: help us understand usage and improve performance

• Marketing: used to measure and improve our ads (only with consent, where required)

Managing cookies: You can manage preferences through our cookie banner (if enabled) and your browser settings. Blocking some cookies may impact site functionality.

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11) Security

We use reasonable technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, backups). No method of transmission or storage is 100% secure; if we become aware of a breach impacting you, we will notify you as required by law.

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12) Children’s privacy

Our services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

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13) Third-party links

Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies; please review them separately.

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14) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows the latest revision. Material changes will be posted on this page and, where appropriate, notified via email or WhatsApp.

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15) Contact us

For privacy questions or requests:

• Email: support@bundlee.in

• WhatsApp (service inquiries only): [+91-6374816400]

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Quick implementation checklist (keep this note internal, not on the live page)

• Update placeholders (legal name, emails, address, WA number).

• Link this page in your footer and in any consent text.

• Add consent text to forms (unchecked by default).

• Keep opt-out instructions (“reply STOP”) consistent in WhatsApp templates.